RETURN/EXCHANGE POLICES

Refunds and Exchanges

We do want you to love what you receive from us. If, however, you're not happy and for any reason, because our items are handmade there are ABSOLUTELY NO REFUNDS but we will do all we can too correct any issue. Please email us ASAP.


Note that we do allow exchange but there is a time limit applies (7 days) and that the item must be returned to us unused, unworn, and in the same conditions as we sent you in order to receive an exchange for the same or higher price. If higher price difference in price MUST be paid.

When the item reaches us, we'll inspect it before we send you a new piece for exchange.

Please note that postage costs for an exchanged item cannot be refunded.

Also note that if an item is damaged or lost in transit back to us, we are unable to exchange the item, so please ensure items are well packaged and insured/tracked if you are concerned.

We do not accept exchanges without prior communication and if feedback is given. Failure to contact us immediately upon receipt of the item and/or leaving feedback will imply acceptance of the item or transaction as is. Prior to any exchange (paragraph above), a claim will be submitted to the postal authorities and the photographic proof will be required for damaged or incorrect items.



THE FOLLOWING ITEMS CAN NOT BE EXCHANGED

Because of the nature of these items, unless they arrive damaged or defective, I can't accept exchange for:

Custom or personalized orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) items on sale.

THE FOLLOWING ITEMS CAN NOT BE  EXCHANGED

Also, note there will be NO REFUND OR EXCHANGE of custom items.